Terms & Conditions


This web site is designed and owned by Brefi Group Limited and is copyright, all rights reserved. However, in a spirit of abundance, we are happy for you to reproduce material from our resources section, provided that you do so in the original form and quote the source. You must not remove or modify any of the content or any copyright or trade mark notices on the materials. Reselling or commercial use of the material without permission is strictly prohibited.


The Brefi Group family of sites have been built as an act of good faith, based on our two decades of experience, to spread coaching, training and consultancy skills into organisations. We make no guarantee, representation, assurance or warranty, express or implied, as to the value or relevance of these pages to any specific individual or organisation. Users of this site agree that Brefi Group Limited, its officers and associates shall not be responsible or liable to users or any other person as successor, assignee or third party benficiary of users for indirect, punitive, exemplary, special or consequential damages which may be alleged or resulting, directly or indirectly, from the use of this site.

E-commerce refund policy

Money back guarantee: When you purchase a document to download you will be expected to pay in advance, but should you be in any way disappointed in the product you may apply for a refund. Should there be an interruption or other problem with the download, you may have two more attempts during the next seven days before your access rights expire. If you incur any other problems you should contact the support teamwithin seven days, who will try to resolve any problems promptly and to our mutual satisfaction.

Privacy policy

In general, you can visit pages on Brefi Group sites without telling us who you are or revealing any personal information about yourself. Some sections of the web site are accessible only if you register. For example, if you wish to download some of our free learning resources, complete one of our free analyses, or receive a newsletter you might be asked to register with us. However, you remain anonymous unless you submit form data.

We do not sell, trade or rent personal information to other organisations. We might use it to contact you to discuss ways in which Brefi Group could work with you or your organisation.


We offer free newsletters to users. This requires us to gather the email addresses of users who voluntarily subscribe. Users may remove themselves from this mailing list by following the link provided in every newsletter.

Refer a friend

Our site users can choose to forward a link, page or documents to someone else by clicking "refer a friend". The user must provide their email address, as well as that of the recipient. This information is used to let the recipient know who sent the email.


Some of our web pages may utilise "cookies" so that we can recognise you when you visit our sites in the future. Cookies are identifiers which a web site can send to your browser to keep on your computer to facilitate your next visit to the site. The cookie itself does not contain personal information although it will enable us to relate your use of this site to information that you have specifically and knowingly provided. But the only personal information a cookie can contain is information you supply yourself. A cookie can't read data off your hard disk or read cookie files created by other sites.

You can refuse cookies by turning them off in your browser. You can also set your browser to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it. You do not need to have cookies turned on to use this site. However, you do need cookies to participate actively in message boards, forums, polling and surveys.

Company details

The Brefi Group Limited

Head office
One Victoria Square
Birmingham B1 1BD

Registered office
55 Newhall Street
Birmingham B3 3RB

Registered in Wales No. 1669333

Brefi Group's main country of domicile is the United Kingdom.

Contact: tel: +44 (0) 121 288 3417 or use our contact page